President & CEO

As Resonance’s President, Chris leads a global team in destination placemaking, branding, and marketing. Proficient in trend analysis, visioning, and city planning, he created the World’s Best Cities rankings for over 400 cities in 2016. A respected speaker on tourism, real estate, and urban development, he has also chaired the Urban Land Institute’s Travel Experience & Trends Council and teaches Placemaking at New York University.

Vice President, Storytelling

For nearly thirty years, Dianna has excelled as a storyteller across various platforms, including print, television, and radio. Dianna’s writing talents have taken her from the intricacies of major urban centers to the pleasures of resort life. Her expertise lies in crafting language that sets places apart, engages diverse audiences, and motivates a broad spectrum of participants and stakeholders.

Vice President, Strategy

Jeremie is a global expert in destination strategy and branding with over 20 years of agency and institutional experience in strategy, consulting, and entrepreneurial roles. At Resonance, Jeremie launched and spearheaded WRLDCTY, our global forum for urban innovation, and currently leads our destination strategy practice around the world.

Vice President, Communication

Our Vice President of Communications is a lauded and award-winning journalist and distinguished marketer. He spearheads thought-provoking content initiatives aimed at propelling new business, maintaining client loyalty, fostering audience interaction, and amplifying brand influence. Under his leadership, Resonance’s exclusive ‘Best Cities’ reports have achieved even greater heights.

Vice President, Economic Development

As Vice President of Economic Development at Resonance, Steven is an authority in economic development research and strategy, as well as marketing and place branding. His expertise has extended to providing counsel to a wide array of entities, including cities, universities, real estate developers, non-profit organizations, Fortune 500 companies, and prominent media establishments across the global landscape.

Vice President, Creative

With a multidisciplinary approach backed by nearly two decades of experience, Dominic strives to constantly elevate the creative process, shaping brand strategy, driving innovation, and leading a world-class creative team to deliver top-tier concepts and execution.

Vice President, Finance & Administration

Vicki’s professional journey spans over 25 years, during which she has undertaken  roles in marketing and account direction. At Resonance, she assumes responsibility for overseeing billing and financial records for the firm New York, Vancouver and Singapore. Her combination of financial expertise, strategic insight and disciplined approach enhances her contributions to the team’s financial management endeavors.

Managing Director

Dan is a multi-hyphenate, a Managing Director who has worked on both the agency and client-side—at Rethink and AntiSocial, among others—leading, developing and executing plans and award-winning work for brands from professional hockey teams to beloved burgers, car share co’s to science environments. At Resonance, he’ll provide organizational leadership and oversight, and we’ll put all his strengths to work—strategy and marketing, finding and growing our business, as well as relationship-building with both clients and colleagues.

Director, Destination Strategy

As Director of Destination Strategy, Tim makes invaluable contributions to strategic planning, placemaking, and place branding. His expertise lies in distilling profound data insights from the noise to reveal essential signals and furnishing organizations with actionable behavioral insights from target markets. The result for clients: more certainty in the planning process.

Destination Consultant

Kyla comes to Resonance from a long and varied international background in sustainable tourism. She has created and led responsible tourism projects in the Americas and developed an award-winning community-led project in Uganda, among many others. Prior to Resonance, she was Director of Sustainability at 4VI (formerly Tourism Vancouver Island); there, she designed a destination carbon audit and climate action plan for the Vancouver Island Region that became a UNWTO case study; and created 4VI’s destination stewardship portfolio, which won the 2023 TIAC award for sustainability.

Director, Digital

Bill consistently delivers compelling digital products, spanning websites to CRM solutions and intricate systems, catering to the diverse needs of clients. He is the mind behind the recent BestCities.org platform, a fusion of data science and elegant user experience.

Director, Finance & Administration

Chloe is responsible for the financial operations of our Canadian, U.S., EU and Singapore-registered companies. She oversees the production of financial reports, maintains accounting records and a comprehensive set of controls and budgets designed to improve efficiency, mitigate risk, and enhance the accuracy of our reported financial results everywhere we operate.

Account Director

Lauren has a decade of experience in building relationships with clients and stewarding accounts in both Canada and Australia. She has led key mandates on Destination Ontario work, as well as national and international retail, automotive, software, alcohol, financial services and telecommunications accounts. She manages communications with stakeholders and holds tight to both budgets and timelines with a firm and friendly hand. Lauren has a Bachelor of Commerce in Marketing from Dalhousie, and was most recently Account Director at FCB Canada.

Resource Manager

As Resource Manager, Dylan role is to make both creatives and consultants breathe easier, confident that workloads are equitably shared, that deadlines are reasonable, and that the inevitable catastrophes will be calmly and efficiently dealt with. With an uncanny ability to see into the future, she works in planning, tracking, and supporting strategic initiatives and process improvements for our team. Her efforts not only increase team efficiency but also foster a happier and more productive work environment.

Research Analyst

Driven by her affection for data and fervor for storytelling, Ekeme has cultivated years of experience in deciphering intricate data to extract insights that shape strategic trajectories, both within the private and public sectors. Her expertise centers on market research and economic development.

Business Manager

Rhiannon is an accomplished professional known for her strong commitment and attention to detail. As Business Manager, she excels in efficiently managing both internal and external processes, optimizing resources for the entire organization. She has successfully introduced diverse project management systems, enhancing productivity by streamlining workflows, and played a key part in creating comprehensive company procedure documents, serving as crucial guidelines for employees, both current and new.

Senior Designer

Kelsey’s curiosity in visual storytelling helps her channel the potential of design to captivate, empower, and engage audiences authentically. Her focus is on crafting purpose-driven brands that hold the potential to instigate positive transformations.

Designer

Tiffany is multi-disciplinary, award-winning creative equally talented in design, illustration, digital content creation and UI. A grad of Vancouver’s IDEA School of Design, she worked in content for the University of British Columbia and the events industry before coming to Resonance. She likes getting her hands dirty while bringing a project to life, so she’s been tasked with everything from laying out our Best Cities reports to bringing integrated campaigns to life.